Best Practices for Organizational Resilience in the ISS Program
In 2013, a potentially dangerous amount of water was observed to accumulate in an astronaut’s helmet during a spacewalk. After an investigation of this mishap, the assessment team leader selected the Resilience Analysis Grid (RAG) to analyze NASA performance in routine ISS operations.
Understanding high risk work settings from the viewpoint of resilience engineering (RE) requires methods that enable the researcher to successfully collect and analyze data, then provide well-founded findings and recommendations. For this project ARA used one RE method, the Resilience Analysis Grid (RAG) to assess the organizational resilience of the role NASA plays as a partner in the International Space Station Program. The team used the four RAG cornerstones (anticipate, monitor, respond, learn) to structure data collection, analyses, and findings.
NASA is acting on multiple study recommendations to improve JSC resilience.