GEMACS Support Overview

Support Available for GEMACS

ARA, partnered with the Army Research Laboratory (ARL) and the Air Force SEEK EAGLE Office (AFSEO), offers professional technical support and email consulting for GEMACS users. Support is offered through email only (phone support may be purchased separately) and can be renewed annually. Purchase details may be found here.

Commercial Support

Included Features:

  • Installation and "getting started" help
  • On-site training course (requires six or more users)
  • Email notification of updates and new releases
  • Web access for downloading new releases
  • Bug reports, problem resolution, and workarounds
  • Porting GEMACS and tools to other computer platforms
  • our advocate on the GEMACS Configuration Control Board

E-Mail Consulting For:

  • GEMACS usage (commands, geometry)
  • Help in translating user requirements to GEMACS inputs
  • Interpretation of GEMACS outputs
  • XGAUGE and support tool usage
  • Eigenvalue/eigenvector generation

Applied Research Associates, Inc. Attn: Dr. Edgar L. Coffey
4690 Millennium Drive, Suite 210, Belcamp, Maryland 21017
Phone: (410) 272-8862 - support@gemacs.com