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Gary Klein's
journey began over 20 years ago when he started a company, Klein
Associates Inc., and began to carve a new path in the study of human
decision making. Dr. Klein and other researchers created
Naturalistic Decision Making, a paradigm that examines the interplay
of context and cognition together.
Sources of Power, a chronicle of Klein's work, is a rich
information source that explores Naturalistic Decision Making in
depth and illuminates the power of experience, a power that shapes
how we interact with the world around us.
Reviews of
Sources of Power:
Thomas Petzinger, The Wall Street
Journal, review of Sources of Power, 1998.
"Most studies of decision making treat humans like rats in a
laboratory. But Dr. Klein, a cognitive psychologist, spent a decade
watching fire commanders, fighter pilots, paramedics, and others
making split-second decisions on the job, and this book is a clear and
engaging account of his findings."
Richard I. Cook MD,
Focus on Patient Safety, review of Sources of Power, 1998.
"With his colleagues, Klein has spent the past two decades observing
people doing mental work in order to discover how they cope with
demands of the workplace. What are the processes of decision making?
How do people deal with uncertainty and risk? How is it that experts
are able to discern subtle cues and do just the right thing in
situations where novices fail? Sources of Power is a marvelous
summation of Klein's long experience. It may also be the most readable
and coherent description of what is presently known about how human
cognition works in the real world."
"Point by point,
chapter by chapter, Klein demolishes our common sense understandings
of how people see and act in the real world. While doing so, he offers
us a new vision of cognition, one that is both more interesting and,
ultimately, one that is more useful. Organized around accounts of his
research projects, the book systematically undoes almost every
commonly held view of human decision making as it explains the sources
of human cognitive power. This is disturbing and provocative. It is
also quite wonderful because it addresses directly the kinds of issues
that determine how patient safety is created and sustained."
LtCol F. G.
Hoffman USMCR, Marine Corps Gazette, review of Sources of Power, 1999.
"At the Battle of the Nile, a British fleet approached the French
fleet anchored in Aboukir Bay. Nelson quickly took in the situation
and attacked without stopping. Southey, one of the earliest
biographers, noted that the 'intuitive genius with which Nelson was
endowed displayed itself.' Sources of Power is a book that
seeks to explain this intuitive genius. It represents...how people
make decisions and solve problems under natural conditions. Dr.
Klein's book suggests we will get more return on investment on
resources spent to significantly improve the training of our
commanders and Marines for the "three block war" than in buying more
systems and communications gear. Sources of Power...should be
promptly examined by all formal school directors and educators to help
construct the necessary changes in our professional military
educational programs to ensure that Marines in the future bring their
own 'intuitive genius' to bear."
Valerie M.
Chase, Nature, review of Sources of Power, 1998.
"Sources of Power examines how experts make decisions in
real-world environments where time is short and stakes are high. Klein
has amassed an impressive quantity and range of evidence that erodes
the myth of the expert decision-maker who behaves according to
classical rational models, and he suggests that traditional
definitions of both rationality and expertise need to be re-examined."
Patrick
Tissington, Applied Cognitive Psychology, review of Sources of Power,
1998.
"This could be a
textbook for managers, emergency service personnel, or the military
but it is more than that. It has relevance to decision-making
researchers...while being written in such a compelling way that you
are drawn into the subject like a whodunit..." |
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