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Decision Support
ARA develops decision-centered solutions that improve interactions between technology and people, among team members, and between decision-makers and their environments.
Our solutions enhance the performance of those confronted with judgments and decisions in situations marked by high stakes, time pressure, ambiguous or conflicting information, and rapidly changing situations.
We develop these solutions through understanding how decision-makers process personal experience that they encounter within the context of their own environments.
Our approach incorporates time-tested Cognitive Task Analysis methods to develop an understanding of how decision-makers process personal experience. This approach uses in-depth interviews, incident accounts, case histories, examples, and high-fidelity simulations that ground people's reports about cognition in lived experience and actual behavior.
Our solutions are used in operational command centers by firefighters, critical care nurses and physicians, air traffic controllers, electronic warfare specialists, pilots, civil law mediators, FAA inspectors, systems analysts, software program debuggers, AWACS weapons directors, battle planners, intelligence analysts, military commanders, laundry product consumers, submarine sonar operators, and weather forecasters.
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